Unplanned Downtime - SW3 Front End [Fixed]

Published on 9 Feb 2018

Earlier today we experienced downtime on our SW3 platform for approximately 26 minutes (10:53am - 11:19am) due to a power issue on one of the live servers. We apologise for any inconvenience this may have caused, the issue has been identified and rectified, and all services are now back to normal.

To prevent a similar issue from happening in the future we plan to replace the hardware within the next two weeks. Once we have a date for the planned maintenance we will update you accordingly, although this will happen out of business hours so not to affect the running of the site.

Schemeswriter v3.27.0 is ready for testing

Published on 6 Feb 2018

Schemeswriter v3.27.0 includes several bug fixes and new features, and has been deployed to the testing environments.

Customer Portal: Online Renewals & Security Question Improvements
Customers will now be informed of upcoming renewals automatically via email once the record has been invited. They will be able to view renewal documents online, and optionally will be able to pay for the renewal via credit card. The payment feature needs to be switched on for each affiliate, so please contact support to enable this new feature.

Due to feedback from multiple customers and to make the process smoother for end customers, we have reduced the amount of questions that are required to retrieve a quote; you will now only be required to enter your postcode when following a link from a B2C portal. This does not impact the security of the system as a secure tokenised link is still required.

The policy page has been revamped and simplified to make it easier for the customer to see how much they are paying; the fee that was paid in the last transaction is now included when displaying the premium, or future annual premium if the policy has been adjusted, and the documents have been moved to their own page.

General Improvements
  • The number of times a policy has renewed is now available to the logic calculator
  • The performance of the question set when large numbers (50+) of repeats are included has been improved
  • Pending an overhaul, the current sanctions checking system has been removed
  • Online portal access can now be enabled when importing a policy via the API

Bug Fixes
  • In certain situations audit events were not visible on the timeline, these will now display correctly
  • Decline messages without a note from the underwriter now display a message, rather than appearing blank