Unplanned Downtime - SW3 Front End [Fixed]

Published on 9 Feb 2018


Earlier today we experienced downtime on our SW3 platform for approximately 26 minutes (10:53am - 11:19am) due to a power issue on one of the live servers. We apologise for any inconvenience this may have caused, the issue has been identified and rectified, and all services are now back to normal.

To prevent a similar issue from happening in the future we plan to replace the hardware within the next two weeks. Once we have a date for the planned maintenance we will update you accordingly, although this will happen out of business hours so not to affect the running of the site.